Returns & Refunds Policy

Returns Policy

biwbiw.in follows a transparent 'No Questions Asked' returns policy for all full-size products bought from biwbiw.in.

You can return unused products you have ordered within 7 days of the date of receipt. Please note that used products cannot be returned and will not be refunded. To return unused goods, please email us at hello@biwbiw.in
and we will walk you through the process till completion.

Special instructions: Products should not have been tried or used and the packaging should not have been tampered in any way.

Refund Policy

Refunds are processed in a maximum of 15 days from the date on which biwbiw.in receives returned goods, minus any shipping fees. In case of prepaid order through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days.

Cancellation Policy

An order can be cancelled only up to it is in 'Pending' state. Once we start processing, it can not be cancelled. You will have to send us an email at hello@biwbiw.in with reasons for the cancellation.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order. You will be notified of the same by email.

Cancellation after Shipment

In case you wish to cancel your order, which has already been shipped, the refund shall be initiated minus shipping costs and after we receive the shipped products back and verify the condition of the products.